Please read carefully our TERMS & CONDITIONS below. In case you have attitude problem, PLEASE DON’T BOOK WITH US for our JOINED TOUR :
1) Reservation fee is non-refundable but transferable to other person or can be use on other tour within six months from the original travel date.
2) Your slot will be forfeit if you fail to come on time. Maximum of 30 minutes grace period only.
3) Balance will be collected 7 business days before the travel date.
4) Itinerary can be changed or shuffled depends on circumstances such as van availability and accommodation or as per tour organizer/guide decision.
5) We strictly maintain friendly atmosphere in all of our tours and have the right to decline guest if he/she compromise or being rude to others most specially toward TOURIfier staff. Once decline, the paid reservation fee cannot be refund anymore. Refund policy is only applicable if TOURifier cancel the tour or due to weather conditions. Also take note that Joined Tours are only available on weekends and holidays, so don’t book with us for Joined Tour if your availability does not match our schedules.
6) TOURifier is not liable for any loss of your belongings or in case of incidents & accidents during tour except you avail travel insurance from us.
7) We will keep guest details in our database and NEVER share it to any third parties not unless with guests consent.
8) Any special requests such as side trip or anything not specified in itinerary shall be subject for approval by tour organizer/guide or driver. We have the right to change the itinerary in case of bad weather condition and unforeseen events by come up with alternate plan.
9) Bring only minimal stuffs to avoid inconvenience and due to space limitation. Maximum of 1 backpack and 1 hand bag per guest cause this is not a 1 month tour.
10) Print or screenshot your updated invoice and present to us along with valid ID as proof of identification.
11) You must be physically fit to travel and no dangerous medical conditions such as pregnant, hypertension, heart problems, etc. Present document from your doctor or signed waiver cause TOURifier is not liable on whatever happen to you in the tour. Keep in mind that any cancellation while the tour is in progress is not subject for refund.
12) Always bring bottled water, first aid and medicine for minor health issues such as pain reliever, dizziness, nausea, etc.
13) Make sure to email the photo of deposit/remittance slip after you made the payment for us to update your invoice. Send SMS to 0998 1600022 to request our email address.
14) If you are part if Joined Tour then it means you must be considerate and share room with other joiners. Private room is available with additional fee but still subject for availability.
15) In case of dispute arise while tour in progress, the guest will only subject for refund with certain amount after the required deduction but keep in mind that the reservation fee can’t be include in the computation cause it’s non-refundable. This term is only applicable in case the mistake is in our end.
16) Seating arrangement in the van is “FIRST PAY, FIRST SERVED” basis regardless the date of reservation and we don’t allow any guests to request certain seat number except person with medical condition (must present document as proof).
17) We have the right to remove joiner/s that cause problem or any inconvenience toward the tour such as “reluctant to share room with other joiners”, “decide to get private room without our approval”, “decline to follow the van seating arrangement” and other similar things that prevent the smooth flow of the tour.
18) We are not liable on anything that out of our control such as late van arrival, delay due to long queue, bad weather condition, bad network signal and other unforeseen events.
19) Children Policy : 3 years old below is FREE; 4-7 years old is 50% OFF; 8 years old and up will pay regular rate.
20) Respect our tour partners as they only follow whatever the instructions from TOURifier. Your satisfaction is our utmost concern, so in case you have other requests or needs, make sure to inform us and we will grant it as long as possible/available.
21) We only process refund that supported with valid reason or if it’s our fault. All refund request must be send via our official email address (send SMS to 0998 1600022 to ask for email address) along with bank details. Take note that refund process will take at least 14 business days.